Last updated: Dec 9, 2025
This Privacy Policy explains how Troiani's Customs (“Company,” “we,” “us,” or “our”) collects, uses, shares, and protects information in connection with your use of our website troianiscustoms.com (the “Site”) and our automotive services, including mobile and in-shop services (collectively, the “Services”).
By using the Site or Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or Services.
This Privacy Policy applies to:
This Policy does not apply to third-party websites, apps, or services that we do not own or control, even if they link to or integrate with our Site (for example, Meta/Facebook, Instagram, Google, etc.).
We collect information strictly to operate, protect, and grow our business and to provide and support our Services. We do not collect information with the intention of selling it.
You may provide information to us in several ways, including (but not limited to):
Payment Card Details: We typically use third-party payment processors to handle card transactions. We do not store full credit/debit card numbers on our own servers. We may keep limited payment meta-data (e.g., last 4 digits, transaction ID, amount, date) for receipts, dispute resolution, and accounting.
When you visit the Site, we and our service providers may automatically collect certain information:
You can usually control cookies via your browser settings. Some Site features may not function properly if cookies are disabled.
We may receive information about you from third parties, such as:
We treat such information according to this Privacy Policy.
Other Companies’ Use of Your Data:
While we control the data we collect and store, we do not control how Meta, Google, or other platforms handle your information on their systems. They may collect, use, or sell data about you according to their own privacy policies and terms. That activity is independent of and outside of our control.
We use the information we collect solely to conduct and support our business and our relationship with you. This includes:
You can opt out of receiving marketing communications at any time.
This is a core principle of our privacy policy:
We may use third-party service providers (e.g., payment processors, booking systems, email/SMS tools, analytics tools), but they act on our behalf and are not allowed to use your data for their own unrelated purposes.
Important Distinction:
Other companies you interact with (for example, Meta/Facebook, Instagram, Google, or your email provider) may collect and use data about you in their own systems, potentially including advertising or selling aggregated or targeted segments. That activity is governed by their privacy policies and is outside our control. Our commitment is that we will not sell your data.
We share your information only when necessary and in a controlled way:
We may share your information with trusted third parties that perform services for us, such as:
These service providers are only allowed to use your information to perform services for us and are not permitted to sell your data.
If we engage in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will take reasonable steps to ensure your personal information remains protected.
We have a strict approach to law enforcement requests:
We carefully review any law enforcement or government request and will comply only when legally required.
We may share your information with other parties when you explicitly ask us to do so (for example, sending photos to a partner shop at your request).
We retain personal information only as long as reasonably necessary for:
When information is no longer needed for these purposes, we will delete or anonymize it where reasonably possible, subject to technical limitations and backup systems.
Subject to applicable law, you may:
Deletion Commitment:
If you request deletion, we will delete your personal data from our active systems, except for any information we are required or allowed by law to retain (for example, for tax, bookkeeping, or to resolve ongoing disputes).
To exercise these rights, contact us at: +1 (331) 240-1259
We may ask you to verify your identity before we act on your request.
You can opt out of marketing emails by clicking the “unsubscribe” link in our emails or by contacting us directly. You may still receive important non-marketing messages related to bookings, payments, or critical service updates.
You can usually control or delete cookies via your browser settings. If you disable cookies, some parts of the Site may not function properly.
We implement reasonable physical, technical, and administrative safeguards to protect your information from:
These measures may include:
No system can be guaranteed 100% secure, but we take security seriously and work to protect your data from malicious parties.
Our Site and Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.
If you believe a child under 13 has provided us with personal information, please contact us and we will take steps to delete that information.
Our operations are based in [Illinois, United States]. If you access the Site from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate, which may have privacy laws different from those in your jurisdiction.
By using the Site or Services, you consent to this transfer and processing.
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top.
If we make material changes, we may provide additional notice (e.g., via the Site or email), where appropriate.
Your continued use of the Site or Services after an updated Privacy Policy is posted indicates your acceptance of the changes.
If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact:
Troiani’s Customs
Phone: +1 (331) 240-1259